Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contactpawnest@gmail.com. Please note that returns must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us anytime at contactpawnest@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care products (such as beauty items)
- Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item is eligible for return, please contact us at contactpawnest@gmail.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the item you currently have. Once your return is approved, you can place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be unused, in its original condition and packaging, with tags attached, and accompanied by proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contactpawnest@gmail.com.